Contacting support
The app is not live yet. The support address is not set up. planned
How to reach us
When you are signed in, open your account from your email address in the header, then choose "Contact support".
Support address: [support contact address to be added]
This page does not give a response time, because none is decided. It will not promise one until one is.
What to put in a message
- The email address of your account.
- What you were doing and what you saw on the screen.
- The name of the file, if the message is about a file.
- The exact words of any error message.
Do not attach files that hold CUI, ITAR technical data or TSA SSI. The hosted product does not accept them.
Deletion requests go to the same address. See Data retention and deletion.